Frequently Asked Questions

  • Yes, all of our products are made to order. Meaning, whatever keyboard model you have we will make sure it will fit properly onto the keyboard tray. **Exclusion: Hub 61 Studio Desk**

  • Our keyboard trays can hold up to 100lbs.

  • Yes, our keyboard trays will fully extend so you are able to access all your keyboards knobs/buttons.

  • Our products are shipped via freight in either a wooden crate or a double walled cardboard box on a pallet. These are large shipments and are delivered curbside only.

  • Lead time is approximately 4-9 weeks. All of our products are made to order and tailored to your specific needs. It’ll be worth the wait!

  • Once your order is shipped out from our facility, depending on where you are located, this typically takes anywhere from 3-7 days to arrive to your area.

  • Yes, the shipping company will be calling you (on the phone number provided upon checkout) to schedule a delivery date with you. They will need your signature upon receiving your shipment. **Storage fees may apply if you are unable to accept your shipment once it arrives in your area**

  • We ship throughout the United States and Canada.

  • No, shipments will be delivered curbside only.

  • Please inspect your shipment upon arrival and write "Damaged" on the delivery receipt if you see any damage on the box. Please photograph the box how it arrived to you and any damage you see and submit your photos to us within 3 days of your delivery date. Damaged shipments MUST be photographed and submitted within 3 days of your delivery date.

  • Whether it’s more rack space, custom tray size, specific measurements to fit in your space, or any custom need to make your workstation suitable for your needs, we’ll do our best to accommodate them!

  • Rack space can only be added to specified studio desk models due to design limitations, but we do recommend taking into consideration the entire top shelf will be raised. This may affect where your monitors sit upon the shelf and overall changes the look of the desk as well. In some cases, depending how much rack space you are needing or looking into for future upgrades, one of our rack carts may be a better option for you and your future needs.

  • Yes, we have partnered with Affirm which handles all of our payment plans.

  • We only accept online orders. No orders will be taken over the phone or in person. You can go through the checkout process on our website.

  • No, we are unable to accept two forms of payment per purchase.

  • Refunds will be granted within 3 days from the date the product is received. Click Here for more details about our return policy. *Excludes custom orders*

  • Yes, our products come with a 2 year manufactures warranty. This includes all manufacture defects but does not cover any damage resulting from misuse such as negligence, unauthorized repair, accidental wear and tear, scuffs and/or scratches, etc. Please make all arrangements and inquiries to our offices and we will be happy to assist you further. Please Click Here to read more about our warranty.

  • Yes, some of our studio desks come standard with a keyboard tray cutout but we can add this for your keyboard tray upon request. Please reference the product specifications to see which of our studio desks come standard with a keyboard tray cutout.

  • Yes. Once your order is shipped from our facility, we will email you your tracking number and assembly instructions.

  • Someone from our customer service team will typically response within 24-72 hours. We usually respond to emails much quicker, so send away! If your email was sent over the weekend, please expect a response the following Monday/Tuesday.

  • You can expect someone from our customer service team to return your phone call typically within 72 hours. We respond quicker to emails and encourage our customers to email us your questions or concerns.

  • Due to some locations such as but not limited to (Canada, Puerto Rico, New York, Florida, and Hawaii) there may be addional shipping costs that are not calculated at checkout. If shipping is significantly higher to ship to your location, customer service will notify you once your order is placed to send you a separate invoice for the additional shipping cost. If you live in one of these locations, you can send a message through our website to get a shipping quote prior to placing your order.

  • No. You will receive an initial email response to your recent order after it was placed and an email once your order is shipped with your tracking number or to schedule local delivery date/time. We do not give progress updates on your order, but you are more than welcome to email us with your questions, and we will response within 24-72 hours.

  • Due to some locations such as but not limited to(Canada, Puerto Rico, New York, Florida, and Hawaii)there may be additional shipping costs that are not calculated at checkout. If shipping is significantly higher to ship to your location, customer service will notify you once your order is placed to send you a separate invoice for the additional shipping cost. If you live in one of these locations, you can send a message through our website to get a shipping quote prior to placing your order.

  • Shipping typically takes anywhere from 10-14 days to arrive in Puerto Rico or Hawaii once shipped from our facility in California. 

  • Yes, taxes and duties are not included in the shipping cost to Puerto Rico. You will be responsible for taxes and duties when receiving your shipment.

  • Yes, a 3% transaction fee will be deducted from the refund if placed through credit card/paypal. If you placed your order with Affirm, a 5.9% transaction fee will be deducted from the refund.

  • No, we do not accept returns on custom orders.

Have more questions? Let us help.